D999 Privacy Policy — How Your Information Is Protected

D999 is an online betting and gaming platform serving users in Bangladesh. Your privacy matters deeply to us. This Privacy Policy clearly explains what information d999 collects, why it collects it, how it is used, and how it is kept secure.

By using the d999 website or app, you automatically agree to this Privacy Policy. It's a good idea to read through the full document before you start using the service. If you have any questions, contact us at support@d999.in.

D999 follows international data protection standards. When collecting and processing personal information, we always apply a data minimization principle — we only collect what is necessary to provide our services.

D999 collects two types of information — what you voluntarily provide and what is gathered automatically.

• Card numbers and full bank account details are not stored on d999's servers.
• Only the last 4 digits of your bKash or Nagad number are retained solely for withdrawal verification.
• Copies of KYC documents (NID photos) are stored in secure, encrypted storage.

D999 collects your information for specific, legitimate purposes only. No data is collected without a valid reason.

• Account management: Your mobile number and email are required for login, password reset, and account security.
• Payment Processing: Payment details are required to process deposits and withdrawals to the correct account.
• KYC & Identity Verification: Identity verification is carried out to prevent fraud and meet legal requirements.
• Responsible Gaming: Activity data is used to alert members if signs of addiction are detected or if set limits are exceeded.
• Support & Contact: Contact details are used to resolve issues and send important updates.
• Security monitoring: IP and device data are analyzed to detect suspicious logins and unusual activity.
• Legal compliance: Certain information must be retained to meet regulatory authority requirements.

When d999 uses your information for marketing, it is solely for d999's own promotions — not to advertise on behalf of any other company. If you'd rather not receive marketing messages, you can opt out at any time through your settings.

Your information held by d999 is not accessible to others except in specific circumstances. We never sell your data to third parties.

• d999 Internal Team: Only staff in designated departments can access the information relevant to their role. Not all employees have access.
• Payment Processors: Necessary information is shared to process payments via bKash, Nagad, or bank transfer.
• Legal authorities: Information may be disclosed to comply with legal obligations pursuant to a court order or regulatory authority directive.
• Technology Partners: Server hosting and security service providers process certain technical data — they are bound by strict confidentiality agreements.

D999 does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Transaction Records: Typically retained for 5 years in accordance with international financial regulations.
• KYC documents: retained for up to 5 years after account closure, then permanently deleted.
• Login and server logs: automatically deleted after 90 days.
• Marketing consent: you will be removed from marketing lists immediately upon opting out.

Once an account closure request is submitted, d999 will begin the process of deleting applicable data within 30 days. Information that must be retained for legal reasons will be kept for the required period.

The d999 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on d999 to stop working.

D999 uses multiple layers of technical and organizational measures to protect your data. Rather than relying on a single method, several layers work together at once.

• Transmission Security: All data transmitted through the website and app is encrypted using TLS/SSL protocols.
• Storage Protection: Sensitive data stored in our database is protected with AES-256 encryption.
• Access Control: Only authorized staff can access the information they need. All access is logged.
• Firewall & DDoS protection: Enterprise-grade firewalls are used to protect servers from external attacks.
• Regular Audits: Our security measures are regularly reviewed by independent third-party experts.
• Staff training: All d999 staff are trained in data protection and bound by confidentiality agreements.

D999 quickly detects and responds to any security incidents, and affected members are notified promptly. You should also stay vigilant on your end — use a strong password and never share it with anyone.

As a d999 member, you have important rights over your personal information. To exercise these rights, please contact us at support@d999.in.

D999 strictly does not collect or process the personal data of anyone under 18. Age is verified at the time of registration, and if a user is found to be underage, their account is closed immediately.

If you become aware that a minor has created an account on d999, please notify us at support@d999.in. We will act promptly and delete any collected data.

D999 may update this Privacy Policy when necessary. For significant changes, you will be notified via SMS to your registered mobile number or by email. The date of the latest update will always be displayed at the top of the page.

Continued use of d999 after any changes will be taken as acceptance of the updated policy. We recommend checking this page regularly.